Refund and Exchange Policy

In the unlikely event that your products needs to be returned or exchanged, please contact us so we can process your request as efficiently as possible.

Returns and Exchanges will only be accepted for the following reasons:

• If the item is faulty, or is of unacceptable quality
• If the item differs significantly from the item description, or does not fi the purpose it was specified for
• If the item does not match the sample or demonstration model which was viewed in our store

Getting a refund/exchange

While we do not generally give refunds/exchanges for change of mind, please contact Lost Treasures and our staff will assist you in any way they can. 

You must have your receipt or proof of purchase to be eligible for a return/exchange. The item must be unused and in the same condition that you received, in its original packaging. It must be returned to Lost Treasures prior to a refund/exchange being processed.

Please do not send your purchase back to the manufacturer. If you are unsure about your product, or have any questions about warranties please feel free to contact us on (07) 3191 4224 or info@losttreasures.com.au

Shipping

To return your product, please mail your item to: Shop 1 / 821 Stafford Road, Everton Park, QLD 4053. You are welcome to return the product to our physical store in-person during normal trading hours.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable in the event of a refund/exchange, and additional shipping costs will be charged for exchanged products to reach you.

If you are shipping back an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We do not accept liability for the safe return of your product to our store, or any delays in the items reaching us.

If you have any further questions or concerns please feel free to contact us on (07) 3191 4224 or info@losttreasures.com.au